Refund policy
🔁 Returns & Refunds Policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition as received
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Unused and uninstalled
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Returned in original packaging
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Proof of purchase is required
How to Start a Return
To request a return, please contact us at:
dkfabrications2@gmail.com
If your return is approved, we will provide return instructions.
⚠️ Items returned without prior approval will not be accepted.
Return Shipping Costs
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Return shipping costs are the responsibility of the buyer
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We only cover return shipping costs if the item arrives damaged, faulty, or incorrect
Damages & Issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible with clear photos so we can assess the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
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Custom or made-to-order items, including custom sizes or personalised designs
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Sale items
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Gift cards
Natural variations in wood grain, knots, colour, or minor movement are normal characteristics of solid wood and are not considered defects.
Exchanges
The fastest way to receive a replacement item is to:
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Return the original item (once approved)
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Place a new order separately
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please note:
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Shipping costs are non-refundable unless the item is damaged or faulty
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Refund processing times depend on your bank or card provider